Privacy Policy

Recover from Injury Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website (Site) or directly from you.

Please read this Privacy Policy carefully. Please contact us if you have any questions.

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it

1. Type of personal information collected

The type of personal information we collect may include: name, email address, phone number, Skype ID, IP address, gender, date of birth, lifestyle information, postal/residential address, credit card details or other payment information and/or information you provide as feedback including what benefits you would like to gain from our products/services. To administer services, we may also collect or hold sensitive information, including health information, racial or ethnic origin, and preferred language.

We only collect and hold personal information that we consider reasonably necessary for carrying out the functions or activities of this Site.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

2. Collection and use of personal information

We collect and use the personal information for purposes including: to contact and communicate with you, to develop programs and services to provide to clients, for internal record keeping and for marketing.

Information may be collected through:

  • Online: including commenting on posts and the use of appointment scheduling.
  • Written: including the use of newsletters.
  • Face-to-face: including during events, workshops or meetings.
  • Over-the-phone: including during bookings, providing general information or through appointments.
  • Social media: our website includes social media features, such as the Facebook “Like” button. These features may collect your IP address and the page you are visiting on our website. It may also set a cookie to enable the features to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the features.

From time to time, we may collect personal information from third parties. This may include legal guardians, organisations or personal development professionals, and information providers (i.e. providers of personal information available in the public domain or list purchase providers).

Our website includes links to other websites and their privacy practices may differ from ours. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourages you to carefully read the privacy policy of any website you visit. This privacy policy applies only to information collected by our website.

3. Disclosure of personal information

We may disclose personal information for purposes including to provide our products and services to you, and as required by law. We may disclose your personal information in Australia or overseas.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

Testimonials: We post customer testimonials on our website, which may contain personal information. We obtain our Clients’ consent to post their name along with their testimonial via email prior to posting the testimonial on our website. However, if you wish to request the removal of your testimonial, please contact us.

4. Access to and correction of personal information

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

If control of the business changes or partnerships are set-up, your information may be transferred to the new owners or partners. Your information will remain protected.

5. Complaints about breach

We endeavour to handle all personal information in the appropriate way.

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

Complaints will be managed and responded to within 30 days, wherever possible.

6. Unsubscribe

To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.

If you have received a newsletter, you can unsubscribe from it using the unsubscribe link provided.

7. Storage and security

We are committed to ensuring that the information you provide is secure.

Where we control the information, it will be stored offline in a backed up file storage device.

All paper-based personal information is stored within a locked cabinet or external secure facility.

Where information is gathered using overseas systems or products (for example, MailChimp), information may be stored securely on USA or otherwise-located servers.

8. Privacy Policy changes

We may update our privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

For any questions please contact us at:

Recover from Injury


ABN: 60 640 860 431

Last update: 2 September 2016

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